Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Fully transparent lead funnels are not only critical to conversions, but also compliance. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Zendesk

MAY 11, 2022

With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Introducing Sunco Labs.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

AUGUST 9, 2023

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

Innovation 52

Innovation AI Customer Experience Case Management 52

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SugarCRM

JANUARY 8, 2018

b) Lead Management: Does the solution come with functionality to automate prospect outreach and lead qualification? c) Case Management and Self-Service: Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department?

CRM 46

CRM Compliance Government Sales 46

ProProfs

AUGUST 9, 2021

In a survey by Statista’s Research Department, 42% of the respondents said they conducted all their compliance training online. Measures like deploying an OSHA compliance training course can go a long way in ensuring workplace safety. There are other types of employee training methods as well. Existing Employees.

Compliance 52

Compliance Social Media Case Management Education 52

Intercom

OCTOBER 10, 2024

I’ve been in this space for 18 years and typically, support is saddled with dated and clunky home-grown case management tools. We also made sure that we engaged our internal legal and security teams to ensure compliance. Personally, I feel like It’s a really exciting time to be in the support industry.

AI 81

AI Innovation Customer Service Start-ups 81