Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. That’s nearly double the rates seen by customer-facing support teams at B2B and B2C companies.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

AUGUST 9, 2023

Agent Assist analyses the ongoing conversation between the agent and the customer, identifying relevant keywords and suggesting appropriate responses or actions. By providing personalised recommendations, Agent Assist enables agents to deliver tailored and empathetic service, promoting customer loyalty and satisfaction.

Innovation 52

Innovation AI Customer Experience Case Management 52

Logicalware

APRIL 20, 2023

We know that consumer organisations like yours are working hard to retain existing customers by providing them with great customer service. Lately, though, we have been hearing that customer loyalty is amplified with the number of products and services that customers buy from a brand.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52