Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Call center agents work in customer-facing roles and, therefore, can make or break the company’s reputation in an instant.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Logicalware

AUGUST 9, 2023

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. This is why we have implemented a hybrid cloud architecture for our CCaaS platform.

Innovation 52

Innovation AI Customer Experience Case Management 52

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 96

AI Innovation Customer Service Start-ups 96

SurveySensum

APRIL 21, 2023

Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Businesses can use these insights to improve their overall customer experience. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

APRIL 23, 2025

Security: SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Businesses can use these insights to improve their overall customer experience. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Best features: It offers an easy-to-use interface for creating and managing surveys effortlessly. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Data Management : You can handle complex data sets for a complete experience representation.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52