Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Educating on self-service results in a better customer experience. Bryan Weinstein @call4health. Brian Dooley @Brian_Dooley.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Intercom

OCTOBER 10, 2024

I’ve been in this space for 18 years and typically, support is saddled with dated and clunky home-grown case management tools. Cost to serve: AI is perfect for those really basic, low-complexity/education questions. We also made sure that we engaged our internal legal and security teams to ensure compliance.

AI 81

AI Innovation Customer Service Start-ups 81

ProProfs

AUGUST 9, 2021

In a survey by Statista’s Research Department, 42% of the respondents said they conducted all their compliance training online. To give you an example, the online education initiative by Harvard Business School, known as HBX, registered increased course completion rates of over 85% after it introduced social learning.

Compliance 52

Compliance Social Media Case Management Education 52

SugarCRM

OCTOBER 1, 2024

For security and compliance reasons, on-premises CRMs are usually preferred by industries dealing with sensitive data, such as finance or healthcare. Everyone also has access to SugarClub , which is home to user forums, live and on-demand training classes, and educational resources. Plus, there’s SugarCRM’s online support page.

CRM 26

CRM Sales Customer Relationship Management Case Management 26