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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Cory holds an MBA in Logistics and Finance from the University of Tennessee. Bryan Weinstein @call4health.

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A new era of conversational CRM connects customer conversations across your business

Zendesk

With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Introducing Sunco Labs.

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SugarCRM vs Pipedrive: A Complete Comparison

SugarCRM

For security and compliance reasons, on-premises CRMs are usually preferred by industries dealing with sensitive data, such as finance or healthcare. Another key difference is that SugarCRM offers on-premises and cloud-based deployment, while Pipedrive is only available on the cloud.

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SugarCRM vs. Microsoft Dynamics: A Guide to Choosing the Best Option for Your Company

SugarCRM

Simply put, Microsoft Dynamics is a good fit for large enterprises with a dedicated IT team to manage the CRM and a large budget, and that dont mind platform lock-in. Industries like healthcare, finance, and retail often opt for Dynamics’ industry-specific solutions. What we'll Cover: Microsoft Dynamics: What’s Included?