Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Fully transparent lead funnels are not only critical to conversions, but also compliance. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Zendesk

MAY 11, 2022

Analytics to provide smarter sales and service to help businesses turn conversations into revenue with data-driven insights. Custom reporting capabilities allow teams to manage high volumes and analyze historical trends to provide better staffing on the channels customers and prospects use to communicate. Introducing Sunco Labs.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

APRIL 20, 2023

This creates the need for a sales platform to work alongside the contact centre, helping you improve your sales agents’ productivity and – in turn – increase your revenue across the customer base. Our new product – Sales Intelligence – does just that! Contact us today to learn more about these exciting new solutions!

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

Logicalware

AUGUST 9, 2023

Implement efficient self-service with an AI-powered Chatbot Puzzel Smart Chatbot is a contextual conversational AI chatbot that can assist with both sales and customer service 24/7. Compliant hybrid cloud architecture for European Data residency Data security and compliance with regulations are important concerns for our customers.

Innovation 52

Innovation AI Customer Experience Case Management 52

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SugarCRM

JANUARY 8, 2018

Use this handy evaluation questionnaire to help guide you through your CRM evaluation process: 1) CORE CRM FUNCTIONALITIES: a) Sales Automation: What built-in capabilities does this solution provide for sales acceleration? How does the solution drive sales productivity? Does the solution auto-populate records and forms?

CRM 46

CRM Compliance Government Sales 46

Gainsight

NOVEMBER 16, 2022

Insider won the Dream Team Award, which recognizes how members of an organization brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships. The company specializes in business information and provides solutions for credit risk, compliance, data management, and more.

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52