SugarCRM

OCTOBER 11, 2021

Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. ” Our favorite chart: Report #3: Choose the Right Customer Service Solution for Your Business. Outsourcing does not always cut costs and can carry a significant amount of management overhead.

Contact Center 57

Contact Center Technology Technology Customer Service 57

Logicalware

JUNE 7, 2022

Efficiency is top of mind for customer service and support leaders right now – and rightly so. They need to automate as many customer interactions as possible and streamline workflows, so agents don’t burn out and service quality can remain high. Puzzel Performance Management. Puzzel Smart Chatbot.

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

SugarCRM

OCTOBER 19, 2023

Although the company mainly offers services and products to large enterprises, the focus falls on giving each interaction with customers and prospects a personal touch and a more humane face to the business. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

Logicalware

APRIL 20, 2023

We know that consumer organisations like yours are working hard to retain existing customers by providing them with great customer service. Lately, though, we have been hearing that customer loyalty is amplified with the number of products and services that customers buy from a brand.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

SugarCRM

OCTOBER 1, 2024

SugarCRM and Pipedrive are leading customer relationship management (CRM) systems. While each has unique features, both help businesses track customer interactions and leads. SugarCRM streamlines and enhances organizations’ customer relationship management processes.

CRM 26

CRM Sales Customer Relationship Management Case Management 26

SurveySensum

NOVEMBER 22, 2024

Data Management : You can handle complex data sets for a complete experience representation. Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. However, the tool lacks customization in reporting and visualization.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

JULY 6, 2021

At Sugar, we define customer experience as: A lifetime commitment to our customers to provide value and support that gives them an effortless experience. Today, 43% of the customers are willing to pay more for a product or service if they also receive better customer service.

Customer Experience 29

Customer Experience Data Entry Artificial Intelligence Start-ups 29

SugarCRM

DECEMBER 17, 2024

Although Microsoft Dynamics shares similar sales and marketing capabilities, like customer journey management, salesforce automation, and customization options, the main differences between the two solutions lie in their respective price points and integration capabilities. Microsoft Dynamics is an enterprise-grade CRM solution.

CRM 26

CRM Compliance ML Finance 26

SugarCRM

DECEMBER 8, 2019

Process automation plays a key role in significantly lowering the cost of doing business and provides customer service coverage levels for existing and prospective customers not possible without digital technology. Customer Journey Mapping. It’s about digital technology becoming an equalizer against bigger disruptors.

Customer Journey Map 20

Customer Journey Map CRM Technology Technology 20

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

B2B 26

B2B E-commerce CRM CX 26

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Why the Emphasis on Customer Service? What is entirely new and warrants a more detailed breakdown however, is Sugar Serve. Reduced Costs.

CRM 20

CRM Case Management Customer Service Innovation 20