Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. Do better business with conversational CRM. The proof is in the data.

CRM 98

CRM B2C Compliance Customer Relationship 98

Comm100

JANUARY 5, 2022

This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. CRM integration . The platform offers built-integrations, case management workflows – all built on an open platform that is easy to customize.

Government 89

Government CRM Omnichannel Case Management 89

Logicalware

SEPTEMBER 8, 2021

“The contact centre is integrated with our CRM system so that we can view the CRM profile of the customer who is calling. It is also integrated with our case management system, which automatically sets up a case. As a result, the support organisation can conclude the case just like that.

CRM 97

CRM Case Management Sales Customer Experience 97

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Making your contact center omnichannel ready. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59