Case Management, Customer Expectations and Customer Relationship Management

A new era of conversational CRM connects customer conversations across your business

Zendesk

MAY 11, 2022

They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.

CRM

CRM B2C Compliance B2B

Strategies for Collecting and Leveraging Customer Feedback: Insights from CX Leader John Sorenson

Execs In The Know

JUNE 25, 2024

The company can conduct detailed customer interviews and focus groups for more significant processes, product developments, and app/web feature functionality reviews. These in-depth methods can provide valuable insights that drive improvements and innovations, ensuring the offerings meet and exceed customer expectations.

Customer Feedback

Customer Feedback Social Media CX Contact Center

Tech Customer Success

A new era of conversational CRM connects customer conversations across your business

Strategies for Collecting and Leveraging Customer Feedback: Insights from CX Leader John Sorenson

Webinars

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