Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 15, 2019

It also gives you the data to link customer experience to value in order to prioritize future business initiatives. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). – View or contact center experience solution here.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. Free Customer Satisfaction Survey Template. You can download that publication here. Book a Demo.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Gainsight

NOVEMBER 18, 2019

This is a massive benefit for SaaS companies because we don’t have to rely solely on surveying our customers to gain a view into CX performance. With data from our case management system (Zendesk, Service Cloud, etc) we can easily measure whether or not we are meeting customer service service level agreements (SLAs).

B2B 12

B2B CX NPS Net Promoter Score 12

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Data Management. You can handle complex data sets for a complete experience representation. Take a look. SurveySensum . Easy to use. AskNicely.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 14, 2024

Top 7 Customer Communication Management Tools Let’s see what are the top-ranking customer communication platforms out there. Best Features : It provides some extraordinary automation features like case management, a knowledge base, a contact center, live chats with service agents, etc.

CX 52

CX Social Media Start-ups AI 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Inmoment Contact for details 4.7 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52