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Technology automatically alerts manager if follow-up action is needed. Use your survey tools to determine which surveys will be flagged and sent to managers for review. When exploring CX survey tools, review automation features and ensure you can set alerts and send out surveys when customers take specific actions.
Features like casemanagement, bug tracking, intelligent lead prioritization, revenue intelligence, generative AI, sentimentanalysis, chat and chatbot capabilities are also included. Sugar also reduces expenses by allowing in-house no-code configurations through drag-and-drop workflow design and custom fields.
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