Case Management, Customer Loyalty and Customer Relationship Management

A new era of conversational CRM connects customer conversations across your business

Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations.

CRM

CRM B2C Compliance B2B

Strategies for Collecting and Leveraging Customer Feedback: Insights from CX Leader John Sorenson

Execs In The Know

JUNE 25, 2024

Speed of Response EITK: How do you ensure your team acts quickly on customer feedback to prevent dissatisfaction from spreading? John: All dissatisfaction events should be logged and tracked, preferably using software designed specifically for complaint or case management. All inputs should be aggregated, tracked, and resolved.

Customer Feedback

Customer Feedback Social Media CX Contact Center

Tech Customer Success

A new era of conversational CRM connects customer conversations across your business

Strategies for Collecting and Leveraging Customer Feedback: Insights from CX Leader John Sorenson

Webinars

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