Zendesk

MAY 11, 2022

They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.

CRM 98

CRM B2C Compliance B2B 98

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Execs In The Know

JUNE 25, 2024

Speed of Response EITK: How do you ensure your team acts quickly on customer feedback to prevent dissatisfaction from spreading? John: All dissatisfaction events should be logged and tracked, preferably using software designed specifically for complaint or case management. All inputs should be aggregated, tracked, and resolved.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. By understanding each customer touchpoint and empowering your people with the right tools and information you can make excellent customer experience the norm.

CRM 43

CRM Social Media Sales Government 43

SugarCRM

JUNE 23, 2022

Improve sales performance across the entire sales organization : Operationalize performance excellence with proven sales methodologies, case management procedures, customer onboarding processes, and prospect nurturing and routing activities.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

OCTOBER 1, 2024

SugarCRM and Pipedrive are leading customer relationship management (CRM) systems. While each has unique features, both help businesses track customer interactions and leads. SugarCRM streamlines and enhances organizations’ customer relationship management processes.

CRM 26

CRM Sales Customer Relationship Management Case Management 26