DMG Consulting

OCTOBER 6, 2023

Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Execs In The Know

JUNE 25, 2024

Speed of Response EITK: How do you ensure your team acts quickly on customer feedback to prevent dissatisfaction from spreading? John: All dissatisfaction events should be logged and tracked, preferably using software designed specifically for complaint or case management. All inputs should be aggregated, tracked, and resolved.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. Features to consider: customer profiling, data management, campaign management, lead management, social media integration, marketing platform integration.

CRM 43

CRM Social Media Sales Government 43

SugarCRM

OCTOBER 1, 2024

SugarCRM and Pipedrive are leading customer relationship management (CRM) systems. While each has unique features, both help businesses track customer interactions and leads. SugarCRM streamlines and enhances organizations’ customer relationship management processes.

CRM 26

CRM Sales Customer Relationship Management Case Management 26