Fonolo

JANUARY 14, 2020

Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity. Their software is designed to empower agents, customer support team leaders, analysts and managers with real-time intelligence to delight their customers and drive incremental revenue. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Confirmit

OCTOBER 30, 2018

Role-based reporting, customizable dashboards and real-time access to the data guarantee that the Philadelphia Insurance team sets metrics around the areas that matter most to customers. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. Customer retention now exceeds 90%.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

Gainsight

NOVEMBER 18, 2019

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

Gainsight

OCTOBER 7, 2019

Before we ushered in the “Age of the Customer,” the primary drivers of business growth was sales and marketing, and the systems companies had in their tech stack was CRM, Marketing Automation and Case Management solutions. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Promoter.io , a perfect Qualtrics competitor, is actionable customer feedback and predictive experience management software. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. That gives you a chance to fix the problems that surface.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

SurveySensum

NOVEMBER 22, 2024

Data Management : You can handle complex data sets for a complete experience representation. Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Our View: This tool is one of the cost-effective alternatives to Qualtrics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52