PeopleMetrics

AUGUST 22, 2022

Customer satisfaction surveys have traditionally focused on collecting aggregate data. However, many customers today often feel less than satisfied with this “open-loop system.” The answer to keeping your customers happy is simple: close the loop. Improved satisfaction. Case Management.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

Intercom

OCTOBER 10, 2024

We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce , about burning topics in the customer service space right now, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and keeping a pulse on employee and customer satisfaction.

AI 96

AI Innovation Customer Service Start-ups 96

Ameyo Callversations

MARCH 1, 2022

Therefore, several manuals and automated elements within the call center ecosystem add additional layers of management and monitoring for enhanced output. From ensuring customer satisfaction to improving retention, there are several parameters that call center managers will need to focus on within the function.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

Logicalware

OCTOBER 3, 2023

Understanding how your customers feel about your products or services enables you to tailor your responses and strategies, accordingly, addressing concerns and enhancing customer satisfaction. Take Puzzel’s Case Management as an example.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Logicalware

JUNE 7, 2022

At a glance you can see where agents are performing well and where they need to improve to increase productivity and customer satisfaction. Right now we’re offering a free 45-day trial of Puzzel Performance Management to current Puzzel customers. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Qualtrics

JULY 15, 2019

It also gives you the data to link customer experience to value in order to prioritize future business initiatives. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). NPS measures how likely a customer is to recommend your company to someone else.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SugarCRM

OCTOBER 19, 2023

Let’s see how Paytime was able to use Sugar Serve and Sugar Sell ’s capabilities together to offer each customer a personal touch and elevate customer experience to new levels. The Power of Sugar Serve Sugar Serve is an integrated customer service solution offered by SugarCRM.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. Free Customer Satisfaction Survey Template. You can download that publication here. Book a Demo.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

SugarCRM

FEBRUARY 26, 2019

Customer service processes can be managed tightly via CRM and it’s the best way to keep a real-time view of customer satisfaction. By understanding each customer touchpoint and empowering your people with the right tools and information you can make excellent customer experience the norm.

CRM 43

CRM Social Media Sales Government 43

Gainsight

NOVEMBER 18, 2019

This is a massive benefit for SaaS companies because we don’t have to rely solely on surveying our customers to gain a view into CX performance. With data from our case management system (Zendesk, Service Cloud, etc) we can easily measure whether or not we are meeting customer service service level agreements (SLAs).

B2B 12

B2B CX NPS Net Promoter Score 12

Execs In The Know

MARCH 22, 2023

To do so, we consistently measure the emotional dimensions of our customers through customer journeys and by measuring performance and customer satisfaction. We routinely conduct satisfaction surveys on a monthly, quarterly, bi-annual, and annual basis that help us to identify pain points and service deficiencies.

CX 52

CX Contact Center Education Start-ups 52

SugarCRM

MAY 23, 2023

Case Management When customers get in touch with your company for an issue, a CRM must be able to open a case. Apart from opening cases, your support representatives must be able to effortlessly and quickly handle these cases. The data from such tools gives plenty of insights into your operations.

CRM 26

CRM Case Management Omnichannel Sales 26

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SurveySensum

AUGUST 14, 2024

The CCM software enables businesses to deliver personalized and proactive customer support across multiple channels by seamlessly integrating customer service with other business processes for a holistic view of customer communications.

CX 52

CX Social Media Start-ups AI 52

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

JANUARY 31, 2023

Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. You can quickly access customer opportunities, purchase history, and other details with just a few clicks from your main screen.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

SurveySensum

APRIL 21, 2023

Businesses can use these insights to improve their overall customer experience. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Customers are tracking steady improvements in agent usage of low-effort skills and behaviors which we’re seeing reflected in better post-call survey scores and, ultimately, greater customer satisfaction.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

JANUARY 28, 2021

We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

NOVEMBER 22, 2024

Best features: It offers an easy-to-use interface for creating and managing surveys effortlessly. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction. Data Management : You can handle complex data sets for a complete experience representation.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

APRIL 23, 2025

Businesses can use these insights to improve their overall customer experience. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. Therefore, it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52