SugarCRM

FEBRUARY 26, 2019

CRM is the train track for your marketing strategy, helping you execute, manage and report on every part of the process. You can set it up to get your messages to the right audiences at the right times, using any channel…social media, events, emails, post, whatever. Looking after customers.

CRM 43

CRM Social Media Sales Government 43

Qualtrics

JULY 18, 2019

You’ll want to link to your case management system to track feedback all the way to a resolution. Always check the content of any automated messages to ensure they speak to the nuances of the customer’s feedback, and not something unrelated. Free Customer Satisfaction Survey Template. Respond to online reviews.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SurveySensum

APRIL 21, 2023

Best Features: Multi-Channel Feedback Collection: Medallia enables users to collect input from email, social media, web, in-app, messaging, and other connected devices. Users can embed surveys on their website or share them via social media or email. Therefore you can reach out to customers through their preferred medium.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., social media comments , user reviews, etc.). Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g.,

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

PeopleMetrics

JANUARY 28, 2021

We're identifying what that moment of truth is, and we're empowering the client to understand how that moment of truth is going, and following up on customers who have had a poor experience. And not just following up - managing it through a specific process that we call "case management" that we've always had in our product.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

SurveySensum

APRIL 23, 2025

Best Features: Multi-Channel Feedback Collection: Medallia enables users to collect input from email, social media, web, in-app, messaging, and other connected devices. Users can embed surveys on their website or share them via social media or email. Therefore, it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52