PeopleMetrics

AUGUST 22, 2022

Ultimately, for each survey that starts a feedback cycle, the loop is closed when your team reaches out directly to the customer and/or takes steps to improve that pain point in the customer journey. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

SugarCRM

OCTOBER 11, 2021

Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Compliance Customer Feedback Customer Survey 52

Gainsight

NOVEMBER 18, 2019

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52