Remove Case Management Remove Customer Survey Remove Net Promoter Score
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Service Accelerates Growth

SugarCRM

Sugar Serve provides channels for your customers to engage with you and the tools you need to serve them effectively. While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform.

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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

Ultimately, for each survey that starts a feedback cycle, the loop is closed when your team reaches out directly to the customer and/or takes steps to improve that pain point in the customer journey. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days.

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Measuring B2B CX In SaaS: What Are The Metrics That Matter?

Gainsight

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

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