Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The Best Live Chat Providers for Governments .

Government 98

Government CRM Omnichannel Case Management 98

ClearAction

DECEMBER 31, 2015

Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. Shared vision, strategic planning, and governance are rarely discussed in customer experience literature. ” Customer Experience Governance: Do This, Not That.

Customer Experience 63

Customer Experience Sports Government CXM 63

Logicalware

FEBRUARY 18, 2024

Their requirements were clear: UK Government-approved (G-Cloud framework RM1557.13), reliable, secure, and aligned with a forward-thinking vision. Previously handling 3,000 to 3,500 calls weekly, Kingston Upon Thames has streamlined their operations with Puzzel, now managing 2,000 to 2,500 calls per week.

Government 59

Government Omnichannel Touchpoint Case Management 59

Fonolo

JANUARY 14, 2020

They’re the driving force behind more than 2,000 of the world’s brands, including more than 50% of the Fortune 500 and 90% of US Government Executive Branch Departments. Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 18, 2019

You’ll want to link to your case management system to track feedback all the way to a resolution. Even government agencies and embassies aren’t immune. She has written and spoken extensively on the topic of customer experience management in the government world, and beyond. Respond to online reviews.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Confirmit

DECEMBER 4, 2018

CRM Integrations and standard action workflows for case management are also available. Closed-Loop Action Management. Governance. More specifically, we provide support in the following areas: VoC Program Design. Survey Designs. Data Inputs. Text Analysis. Dashboards. Report Templates. Strategic Change Initiatives.

B2B 40

B2B VOC Text Analytics Government 40

SugarCRM

JANUARY 8, 2018

b) Lead Management: Does the solution come with functionality to automate prospect outreach and lead qualification? c) Case Management and Self-Service: Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department?

CRM 46

CRM Compliance Government Sales 46