Myra Golden Media

MAY 7, 2019

After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. If you’re a hospital case manager, and you’re telling a 71-year-old spouse that her husband needs to check in to rehab tomorrow, what questions might the wife have?

Transportation 110

Transportation Hospitality Hospitality Case Management 110

PeopleMetrics

DECEMBER 5, 2017

As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. These individuals are often called “case managers.” A great example comes from one of my hospitality clients.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Zendesk

OCTOBER 7, 2021

Through six hospitality businesses in Melbourne, STREAT provides young people with pathways to employment, including assistance with housing, job skills, and improved mental health and well-being. Moving youth off the streets. STREAT’s diverse team represents over 25 different countries, multiple faith groups, and the whole LGBTQIA+ spectrum.

Hospitality 98

Hospitality Hospitality Case Management Education 98

Gainsight

NOVEMBER 16, 2022

ReviewPro is an end-to-end guest experience platform that serves the global hospitality industry. . ReviewPro provides solutions for every stage of the guest journey, from analyzing hotel reputations with sophisticated software, to guest surveys, case management, and messaging automation. That’s the full experience!

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Intercom

OCTOBER 10, 2024

I’m the Senior Director of Global Support for our hospitality business and have been in the customer service space for about 18 years. I’ve been in this space for 18 years and typically, support is saddled with dated and clunky home-grown case management tools.

AI 96

AI Innovation Customer Service Start-ups 96

PeopleMetrics

FEBRUARY 12, 2018

High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future.

CX 63

CX Hospitality Hospitality CEM 63

PeopleMetrics

JANUARY 28, 2021

And not just following up - managing it through a specific process that we call "case management" that we've always had in our product. Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant. That was radically different.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62