Logicalware

FEBRUARY 18, 2024

Previously handling 3,000 to 3,500 calls weekly, Kingston Upon Thames has streamlined their operations with Puzzel, now managing 2,000 to 2,500 calls per week.

Government 59

Government Omnichannel Touchpoint Case Management 59

Gainsight

OCTOBER 7, 2019

Before we ushered in the “Age of the Customer,” the primary drivers of business growth was sales and marketing, and the systems companies had in their tech stack was CRM, Marketing Automation and Case Management solutions. Speaking of innovation – our team recently launched a new feature for Gainsight PX.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Execs In The Know

JUNE 25, 2024

These in-depth methods can provide valuable insights that drive improvements and innovations, ensuring the offerings meet and exceed customer expectations. John: All dissatisfaction events should be logged and tracked, preferably using software designed specifically for complaint or case management.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

ClearAction

MARCH 24, 2017

This is more than a statistic: it is a pool of revenue at-risk, it is a group of customers we can characterize to help managers understand opportunities not only to win-back defections, but also how they may simplify or expand features and make other adjustments to better serve this group.

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

Fonolo

FEBRUARY 13, 2019

The availability of this information helps the whole industry become more innovative. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Below are four reports that we think are worth your time. Beware Cohort Behavior Studies. ”.

Contact Center 57

Contact Center Technology Technology Customer Service 57

Ameyo Callversations

MARCH 1, 2022

Here are 5 of the top call center management challenges. Managing the Complete Scope of Call Center Automation. Automation of workflows and processes is one of the largest areas of innovation within the customer center management sphere. Conclusion.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

Qualtrics

JULY 15, 2019

Companies need to innovate in order to keep up with consumer demand. To build a closed-loop system, you’ll need a ticketing system that alerts you when a customer has an issue and a case-management system that allows you to track the issue through resolution. Learn more: What is Closed-Loop Customer Experience Management?

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

Comm100

SEPTEMBER 10, 2020

Reporting helps you keep track of how your team is performing in terms of ticket and case management. This invaluable data can help you continue to experiment and innovate with your email-handling protocol to find the most efficient system for your agents.

Omnichannel 52

Omnichannel Social Media Customer Service Case Management 52

Comm100

SEPTEMBER 10, 2020

Reporting helps you keep track of how your team is performing in terms of ticket and case management. This invaluable data can help you continue to experiment and innovate with your email-handling protocol to find the most efficient system for your agents.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

1 to 1

MAY 19, 2020

TTEC’s webinar, Shifting Back: How to prepare for what’s next in the contact center , discussed the innovations needed to build a long-term digitally resilient organization. When planning for future crisis invest in: Triage strategies Case management and workflow capabilities Exception-based operating rules pre-vetted and approved.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26

SugarCRM

JULY 31, 2019

Sugar Serve – An all-new customer engagement center solution designed to streamline case management and issue resolution. The second is No-Touch Information Management , enabling users to spend less time entering and finding data and more time delivering positive customer outcomes. Rapid Innovation…and More.

CRM 25

CRM Innovation CX Case Management 25

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Get high productivity and accuracy with innovative real-time feedback. You can handle complex data sets for a complete experience representation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. The pace of CX and business, in general, is unprecedented.

E-commerce 26

E-commerce B2B CRM CX 26

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. As a result, agents can improve their response times for high priority customers and therefore make them feel valued.

CRM 20

CRM Case Management Customer Service Innovation 20

SugarCRM

NOVEMBER 27, 2020

When a business excels at customer communication, it provides a platform for answering questions, managing complaints, showing industry expertise, and keeping customers informed. SugarCRM offers an excellent tool to help your business manage customer communication, and it’s called SugarLive. What Is SugarLive?

Real Estate 26

Real Estate Machine Learning Start-ups Customer Service 26

SurveySensum

NOVEMBER 22, 2024

Data Management : You can handle complex data sets for a complete experience representation. Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

Features like case management, bug tracking, intelligent lead prioritization, revenue intelligence, generative AI, sentiment analysis, chat and chatbot capabilities are also included. Besides, SugarCRM is heavily focused on CRM with continuous investment and innovation.

Compliance 26

Compliance CRM ML Finance 26