Fonolo

JANUARY 14, 2020

He is a New York Times and Wall Street Journal bestselling author. With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Gainsight

OCTOBER 7, 2019

So we added more destinations and are hitting the road again with all-new content for Pulse events in New York City, Boston, Atlanta, Seattle, and London. This recognition, along with the rapid expansion of the product, has further accelerated Gainsight PX’s position as a leading innovation in enterprise and SaaS.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Fonolo

FEBRUARY 13, 2019

The availability of this information helps the whole industry become more innovative. It features a sparkling new sci-fi theme that helps to keep the pages turning. See last week’s post criticizing the New York Times for being the latest to practice lazy journalism by joining in on the ‘robots will take our jobs’ hysteria.

Contact Center 57

Contact Center Technology Technology Customer Service 57