SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g.,

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SugarCRM

DECEMBER 17, 2024

The CRM is a a good fit for companies seeking a highly adaptable solution without unnecessary complexity but still want to benefit from machine learning and AI-driven models. It leverages AI-driven insights for lead, pipeline, and opportunity management, enabling smarter prioritization and follow-ups.

Compliance 26

Compliance CRM ML Finance 26