Remove Case Management Remove Net Promoter Score Remove Sentiment Analysis
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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

Technology automatically alerts manager if follow-up action is needed. Use your survey tools to determine which surveys will be flagged and sent to managers for review. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days. Understand key CX metrics.

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10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Data Management. Text Analysis. Sentiment Analysis. Easy to use.