PeopleMetrics

DECEMBER 5, 2017

All signs point to a successful Voice of Customer (VoC) program. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. These individuals are often called “case managers.”

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Confirmit provides a tailored, multichannel VoC solution with role-based reporting and alerting capabilities. Bain & Company, Inc.,

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

SugarCRM

OCTOBER 11, 2021

While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Communicate Beyon d the Case. Sugar Market can send NPS (Net Promoter Score) and VOC (Voice of Customer) surveys to your customers.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52