Case Management Net Promoter Score Voice of the Customer 
PeopleMetrics
DECEMBER 5, 2017
As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. These individuals are often called “case managers.”
Confirmit
OCTOBER 30, 2018
Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. and Fred Reichheld.”
PeopleMetrics
AUGUST 22, 2022
When exploring CX survey tools, review automation features and ensure you can set alerts and send out surveys when customers take specific actions. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days. Understand key CX metrics.
Expert insights. Personalized for you.
117 
Let's personalize your content