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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

Summary: Alterian's purchase of Techrigy marks the first integration of serious social media management with marketing automation. Marketing automation vendor Alterian yesterday announced its acquisition of social media monitoring company Techrigy. Others are sure to follow. microblogs (Twitter, Friendfeed , etc.),

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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

He is a New York Times and Wall Street Journal bestselling author. Bill Quiseng is an award-winning speaker, influential thought leader, and celebrated blogger in the customer service and experience management space. Shep Hyken. Most of you will not be surprised to find Shep Hyken at the top of this list.

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6 Reasons to Get Excited About Gainsight and the Next Decade of Customer Success

Gainsight

So we added more destinations and are hitting the road again with all-new content for Pulse events in New York City, Boston, Atlanta, Seattle, and London. Employees rely heavily on mobile devices at work—and not just to check their social media. Customer success is now literally in the palm of your hands.