Comm100

SEPTEMBER 10, 2020

Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. Reporting helps you keep track of how your team is performing in terms of ticket and case management. Make omnichannel customer support your bedrock . Omnichannel platform . Reduce the back and forth . Key Tool s.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

Zendesk

MAY 11, 2022

The latest upgrades to our platform include: Omnichannel routing that gives businesses the power to adapt to changing conditions and staff support teams appropriately and make changes based on customer demand in real-time. That’s nearly double the rates seen by customer-facing support teams at B2B and B2C companies.

CRM 98

CRM B2C Compliance Customer Relationship 98

Logicalware

FEBRUARY 18, 2024

The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. Tom Mann, Customer Service Team Manager, found in Puzzel the ideal match to meet growing contact centre needs, prioritising scalability, remote and user-friendly interfaces.

Government 59

Government Omnichannel Touchpoint Case Management 59

Fonolo

JANUARY 14, 2020

Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity. Making your contact center omnichannel ready. Top Pick : See the Future of CX: How to listen, interpret, monitor, and act like a leader. Salesforce – Desk.com. Moving your call center to the cloud.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Logicalware

SEPTEMBER 8, 2021

It is also integrated with our case management system, which automatically sets up a case. As a result, the support organisation can conclude the case just like that. “The contact centre is integrated with our CRM system so that we can view the CRM profile of the customer who is calling.

CRM 97

CRM Case Management Sales Customer Experience 97

Logicalware

MARCH 28, 2022

Puzzel’s SMS services are provided via our API, Puzzel SMS Gateway, and can be integrated into the Puzzel Contact Centre and Puzzel Case Management. This allows you to manage your SMS communications alongside all other channels. It is also simple to integrate into your cloud contact centre solution.

Customer Experience 98

Customer Experience Social Media Case Management Engineering 98

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

Ameyo Callversations

MARCH 1, 2022

On an operational level, nearly 50% of contact center firms believe retention to be a key challenge for talent management – McKinsey. Why Call Center Management is Highly Complex? One of the main reasons call center management is tedious, and resource-intensive is that it is a highly complex domain. Conclusion.

Contact Center 52

Contact Center Omnichannel Customer Satisfaction AI 52

SurveySensum

AUGUST 14, 2024

It is a cloud-based customer service software that manages and streamlines customer support activities. The tool offers a wide range of features like real-time ticketing management, automation, omnichannel feedback management, etc. The tool offers customizable workflows, templates, and dashboards.

CX 52

CX Social Media Start-ups AI 52

SugarCRM

MAY 23, 2023

Case Management When customers get in touch with your company for an issue, a CRM must be able to open a case. Apart from opening cases, your support representatives must be able to effortlessly and quickly handle these cases. The data from such tools gives plenty of insights into your operations.

CRM 26

CRM Case Management Omnichannel Sales 26

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is purpose-built for handling the whole customer experience management operation. . Digital-first Omnichannel Feedback. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Execs In The Know

MARCH 22, 2023

Sure, we’ve been a company with financial challenges that limited our investment in contemporary omnichannel solutions and other tech stack enablers.

CX 52

CX Contact Center Education Start-ups 52

SugarCRM

JANUARY 31, 2023

Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. Centralized data allows you to seamlessly communicate across departments through its omnichannel communication features. Your teams can quickly access fast, automated, and predictable forecasting in an intuitive interface.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

SurveySensum

APRIL 21, 2023

SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. The details about their paid plans are available upon request. It specializes in customer, product, and employee experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SugarCRM

OCTOBER 27, 2022

Indeed, this is the definition of a modern, omnichannel customer experience. SugarCRM is digitizing elements across the sales cycle, from case management and documentation all the way to guided customer workflows. It’s a win-win.

E-commerce 26

E-commerce B2B CRM CX 26

SurveySensum

NOVEMBER 22, 2024

Data Management : You can handle complex data sets for a complete experience representation. Other features: CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52