Case Management Omnichannel Outlook 
Logicalware
NOVEMBER 5, 2021
As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. Ticketing systems – also known as case management systems – help businesses to manage customer enquiries from the moment they’re lodged through to their resolution.
SugarCRM
OCTOBER 27, 2022
Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. Indeed, this is the definition of a modern, omnichannel customer experience. It’s a win-win.
Expert insights. Personalized for you.
89 
Let's personalize your content