Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Gainsight leverages its tech stack, which includes Gong to record interactions, together with a case management system and Intercom for communicating with customers across all channels.

B2B 223

B2B Outlook Sales Touchpoint 223

Logicalware

NOVEMBER 5, 2021

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. Ticketing systems – also known as case management systems – help businesses to manage customer enquiries from the moment they’re lodged through to their resolution.

Case Management 89

Case Management Outlook Social Media Omnichannel 89

Execs In The Know

APRIL 23, 2021

Employees, with their refreshed outlook, will feel inspired to share ideas. An elevations case management system will bring concepts to fruition, and further motivate teammates to contribute ideas. Interacting with customers – who are also adjusting to their own “new reality” – should lead to learnings and lessons.

Innovation 93

Innovation CX VOC Outlook 93

SugarCRM

OCTOBER 27, 2022

Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. SugarCRM is digitizing elements across the sales cycle, from case management and documentation all the way to guided customer workflows.

E-commerce 26

E-commerce B2B CRM CX 26

SugarCRM

DECEMBER 17, 2024

SugarCRM Sugar supports numerous third-party integrations , including marketing tools like Mailchimp, analytics platforms like Google Analytics, and even tools in the Microsoft ecosystem: Microsoft Dynamics GP, Microsoft Teams, Microsoft Teams Phone, and Outlook.

Compliance 26

Compliance CRM ML Finance 26