Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Intercom’s Kaitlin Pettersen recently caught up with Nick to break down his equation, and explore why customer success needs to move from a platitude to a process.

B2B 223

B2B Outlook Sales Touchpoint 223

Execs In The Know

APRIL 23, 2021

The onset of coronavirus required us all to become crisis management experts overnight. Now, after more than a year of upheaval and change, the world is opening back up – giving us a unique opportunity to capitalize on what we learned to ease the journey into our “new normal.”. Thoughts on how to improve their situations will surface.

Innovation 93

Innovation CX VOC Outlook 93

SugarCRM

OCTOBER 27, 2022

Rescuing a negative situation is the ideal way to end up with more gold stars in the eyes of a customer than you started out with. We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found.

E-commerce 26

E-commerce B2B CRM CX 26

SugarCRM

DECEMBER 17, 2024

It leverages AI-driven insights for lead, pipeline, and opportunity management, enabling smarter prioritization and follow-ups. Sugars advanced forecasting, analytics, and intelligent account management features offer advanced visualizations and role-specific dashboards.

Compliance 26

Compliance CRM ML Finance 26