Logicalware

OCTOBER 3, 2023

Here’s how: Understanding your customers through sentiment analysis In the digital sphere, where customer interactions often occur through chatbots, email, or social media, businesses risk losing the ability to infer context in their interactions with customers. Take Puzzel’s Case Management as an example.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

PeopleMetrics

AUGUST 22, 2022

Technology automatically alerts manager if follow-up action is needed. Use your survey tools to determine which surveys will be flagged and sent to managers for review. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days. Learning More.

Customer Feedback 71

Customer Feedback CX Close the Loop Sentiment Analysis 71

Customer Experience Matrix

JULY 16, 2009

Instead (or in addition) Techrigy supports sophisticated searches, categorization, sentiment analysis, influence measurement, author tracking, and case management. This set of features means that Techrigy is really built more for corporate PR departments and marketing agencies than one-on-one customer management.

Social Media 80

Social Media Engineering Sentiment Analysis Start-ups 80

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Data Management. Text Analysis. Sentiment Analysis. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g.,

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. It offers a variety of features to provide robust data analysis and generate actionable insights. As a result, you can streamline the survey process and increase the response rate.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52