PeopleMetrics
MARCH 4, 2020
Closing the loop arguably drives the greatest ROI with VoC programs. In other words, operators are able to “close the loop” with the customer, resolve any issues, and reduce the chance of churn. What is "Closing the Loop"? In my experience, loop closing makes transactional VoC the anti-market research.
SurveySensum
JULY 25, 2019
Responding to feedback with an appropriate solution and closing the ticket is what we call to close the loop feedback. Nevertheless, it’s the key to your Customer Experience Management (CEM) efforts. Closing the loop with customer feedback doesn’t need to be difficult at all. . Affordable. What to expect? •
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PeopleMetrics
JULY 20, 2020
You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. That’s great!
Lumoa
FEBRUARY 9, 2023
Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.
PeopleMetrics
JANUARY 10, 2018
A central element of a true Customer Experience Management (CEM) program is “closing the loop”. Closing the loop not only informs customers that you’ve heard their feedback, but also uses the customer’s voice directly to initiate internal operational improvements and, ultimately, enhance the customer experience.
PeopleMetrics
MARCH 16, 2020
Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. That is what most companies do in terms of following up or “closing the loop” with regard to recognize alerts.
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