SurveySensum

OCTOBER 2, 2024

With an ever-growing lineup of tech tools—each with its own acronym—it’s easy to get lost in the sea of customer management solutions. That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). Although they look alike, they have different functions.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

ClearAction

FEBRUARY 7, 2016

Customer Service “Wow” Versus “Ow” Interaction Bridges for Keeping Customer Commitments. Customer Centricity. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2).

Customer Experience 48

Customer Experience Gambling Social Media CEM 48

SurveySensum

MARCH 20, 2024

Elevate your customer experience with SurveySensum’s advanced CXM software – from real-time text analysis to journey-based dashboards, we provide all the tools needed to make your customer feedback actionable. It also offers effective AI analysis of customer feedback.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Analyze feedback data in real-time. The tool is easy to use and is suitable for users of all skill levels.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. Here's how it works: when an individual customer has a problem, the front line of the operation is notified and can follow up to make things right. The ability to immediately follow up and resolve customer issues is reason enough to invest in VoC.

Close the Loop 83

Close the Loop VOC CEM Business Administration 83

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer feedback should NOT be anonymous. Here they are!

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

MAY 4, 2020

In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. But they are always involved in the process and are ultimately responsible for closing out all recover alerts. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

PeopleMetrics

MARCH 16, 2020

Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. That is what most companies do in terms of following up or “closing the loop” with regard to recognize alerts.

VOC 77

VOC CEM Close the Loop Business Administration 77

PeopleMetrics

APRIL 9, 2018

Voice of Customer (VoC) programs (also known as Customer Experience Management (CEM) programs) are becoming the single source of truth for most organizations with regard to how the customer feels about their experience with a given company. Sean holds a Ph.D.

VOC 70

VOC CEM Close the Loop Business Administration 70

PeopleMetrics

AUGUST 7, 2019

Five out of fifty customers may not sound like a lot, but when you consider that each brings in $100,000 of revenue over their lifetime, the benefit of VoC becomes a no-brainer. In this survey, we ask customers if the issue was resolved and if their perceptions of the company improved. Contact PeopleMetrics: About the Author.

VOC 70

VOC CEM Close the Loop Business Administration 70