Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? Dive deeper into the definition , Check these awesome graphs to understand it better.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 27, 2022

A customer experience software or customer experience management software (CEM) helps you manage your organization’s interactions with your current and potential customers efficiently. The main benefits of having customer experience software are. What is Customer Experience software? Better customer service.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? Dive deeper into the definition , Check these awesome graphs to understand it better.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60