SurveySensum

JULY 25, 2019

Responding to feedback with an appropriate solution and closing the ticket is what we call to close the loop feedback. Nevertheless, it’s the key to your Customer Experience Management (CEM) efforts. Closing the loop with customer feedback doesn’t need to be difficult at all. . Make Use of AI Technology.

Close the Loop 74

Close the Loop Customer Feedback Net Promoter Score CEM 74

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

OCTOBER 2, 2024

That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). CEM and CRM should go hand in hand, like salt and pepper, which complement one another. Best Practices for Integrating CEM and CRM Let’s talk about how to really make your CRM and CXM work together like a dream team.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

JANUARY 27, 2022

A customer experience software or customer experience management software (CEM) helps you manage your organization’s interactions with your current and potential customers efficiently. A well-designed CX software analyzes customer feedback and helps you take the appropriate action quickly(close the loop) to keep the customers happy.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Do you love CEM as much as we do? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60