Remove CEM Remove Contact Center Remove Mystery Shopper
article thumbnail

Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

PeopleMetrics

Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. Verified & Observed Feedback. Verified Feedback.

VOC 72