CEM Customer-Centric Organization Machine Learning 
PeopleMetrics
JULY 20, 2020
If you want customers who love you, recommend, buy more and return, then treat your employees really well. Employee experience measurement is not optional - it’s essential to a customer-centric organization that is growing and thriving. They are the ones who make those things happen. Sean holds a Ph.D.
PeopleMetrics
JULY 10, 2018
The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.
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