CX Journey

SEPTEMBER 10, 2015

Blair McHaney is a teacher, student, and practitioner of Customer Experience Management. years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. He spent 2.5 He is currently President of Club Works Inc.,

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

Taylor Reach Group

AUGUST 29, 2017

Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. Customer Engagement Compliance Professional (CECP) 2-day Live Training. Call Centre and Customer Services Summit – September 18 – 19. Employee Engagement + Customer Engagement = Next Generation Loyalty.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

MARCH 26, 2018

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51