Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. Customer Feedback Loops Customer feedback loops are customer experience strategies used to capture customer feedback and quickly respond to customer inquiries.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Do you love CEM as much as we do? Most of customer journey maps focus solely on customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Do you love CEM as much as we do? Most of customer journey maps focus solely on customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

OCTOBER 2, 2024

With an ever-growing lineup of tech tools—each with its own acronym—it’s easy to get lost in the sea of customer management solutions. That’s especially true when it comes to Customer Experience Management (CEM) and Customer Relationship Management (CRM). Used by sales, marketing, and customer service teams.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52