ClearAction

DECEMBER 14, 2017

Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. Customer experience management is sometimes confused with the following concepts. Lynn Hunsaker. Originally published on CustomerThink.

CRM 66

CRM Non-Profits CEM Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. Customer experience management is sometimes confused with the following concepts. Lynn Hunsaker. Originally published on CustomerThink.

CRM 59

CRM Non-Profits CEM Net Promoter Score 59

Beyond Philosophy

JUNE 23, 2015

and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Ultimately, it’s what makes any customer relationship management effort worthy of going viral.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98