CEM Customer Service CX Transformation 
Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
eglobalis
SEPTEMBER 19, 2024
Companies that invest in training programs see improvements not only in employee satisfaction but also in the quality of customer interactions. Actionable Items: Tailor Training Programs: Personalized learning paths ensure that employees are equipped with the skills needed for transformation and customer service excellence.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Expert insights. Personalized for you.
167 
Let's personalize your content