Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. A great example comes from one of my hospitality clients.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Taylor Reach Group

DECEMBER 5, 2017

Taylor Reach Group Speaks at 15th Annual CEM Focused Conference . Banks, insurance companies, telecommunications service providers and even hospitals successfully manage customer service and build brand loyalty with a strong CCO. . Taylor Reach Group Speaks at 15th Annual CEM Focused Conference. It Starts With Loyalty Building.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

PeopleMetrics

MARCH 1, 2018

If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. Customer Experience Management (CEM), as it's often called, is absolutely vital for every company to have. Their Customer Lifetime Value going to zero.

CX 97

CX CEM Finance Touchpoint 97

PeopleMetrics

FEBRUARY 12, 2018

High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future.

CX 63

CX Hospitality Hospitality CEM 63