Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 5, 2018

For a growing number of B2B companies, the pathway to growth will be through CEM. So did omnichannel communications and personalization. This year, Forrester predicts that B2B firms will move from “just selling” to customer success management. Many B2C CX practices have become universal.

B2B 113

B2B CEM B2C Customer Experience 113

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. Do you love CEM as much as we do? CM strategy in the company could be decided into 6 components defined by Bob Hayes for CustomerThink.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Experience Investigators

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

JULY 21, 2022

Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed. Now that we’ve covered a few of the effects of the customer journey in the telecom industry, let’s go over a few basic tips to help improve CEM in your organization.

Customer Experience 88

Customer Experience CXM CEM Net Promoter Score 88

Beyond Philosophy

JUNE 4, 2015

Having an OmniChannel approach is essential for business today. Join us for our webinar, “ OmniChannel Customer Engagement” on Thursday, May 28 th , to learn more how you can manage your diverse channels in a single model to promote your Customer Experience agenda. Those who resist it are going to have a difficult time.”.

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Intercom

JULY 26, 2022

Customer experience management (CXM or CEM) refers to the strategies by which a company improves the customer experience. . This will enable you to build out a truly omnichannel customer experience that delights customers no matter where they interact with your brand. What is an omnichannel customer experience?

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69