6 Best Practices for Managing Volunteer Experience Programs for the Nonprofit Sector
PeopleMetrics
JANUARY 10, 2018
A central element of a true Customer Experience Management (CEM) program is “closing the loop”. A CEM program provides motivation to the employees of a job well done when the feedback is positive, and it offers course corrections when they receive negative comments. Assure the anonymity of your volunteers. Talk to David.
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