Callminer

DECEMBER 27, 2016

Predictive analytics, in combination with speech analytics, can help your organization provide an improved customer experience. Read more.

Predictive Analytics 182

Predictive Analytics CEM Customer Experience 182

Callminer

DECEMBER 28, 2016

The post Why You Should Add Predictive Analytics to Your CEM Toolbox appeared first on CallMiner. Yet research shows that the majority of organizations are still prioritizing customer acquisition over retention, with fewer than half of survey respondents citing customer satisfaction as a key goal.

Predictive Analytics 140

Predictive Analytics CEM Customer Acquisition Customer Satisfaction 140

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Contact the author, Lynn Hunsaker , to find out how to customize these insights to your situation.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Beyond Philosophy

DECEMBER 23, 2015

This is then combined, or integrated, with qualitative and quantitative customer research (in other words, it is not possible to gain a complete MRI of customer behavior without tactical and strategic research), especially in areas of customer need and behavioral segmentation.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100