Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Example of text analytics with sub-categories. Why are your customers turning away from you?

Net Promoter Score 107

Net Promoter Score Customer Experience B2C CEM 107

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Example of text analytics with sub-categories. Why are your customers turning away from you?

Net Promoter Score 60

Net Promoter Score Customer Experience B2C CEM 60