CX Journey

SEPTEMBER 10, 2015

years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. a Medallia Partner Company, specializing in Customer Experience Management (CEM) for the fitness industry and an educator for the Medallia Institute. He spent 2.5

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CEM in Telecoms Global Summit. Washington, D.C. Where am I speaking ?

CEM 48

CEM CX Contact Center Retail 48

Taylor Reach Group

AUGUST 29, 2017

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. PACE Washington Summit – 2017 – September 17-19. Operational CEM Accelerator Workshop – Chicago – September 26th. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

MARCH 26, 2018

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. This year’s Summit will host speakers from the world’s leading companies.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51