eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. This closes the loop faster than traditional survey programs where findings might take weeks to disseminate.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

DECEMBER 24, 2024

Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Cons: Messy consumer data aggregation.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. Other metrics include the Ease of Business Score, Competitive Edge Score, Brand Compliance Score, and more.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Close the loop by informing the customers of the actions taken.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

MAY 29, 2018

Reduce costs: By improving processes, ensuring compliance and creating greater process consistency. Close the loop with individual or group of customers to respond to their feedback. Promote culture change: By driving customer-centricity and cross-functional change. Why Implement a Voice of the Customer Program?

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40